FAQ & Factsheet

all you questions answered

We know that choosing the perfect comfort experience is a big decision. 

Here is some more information to help you in the process.

What is a Comfort Cloud?

A premium therapeutic seating solution which has been designed in Australia to maximise comfort, reduce stress and anxiety while prioritising stunning, soft and durable fabrics to elevate your home or workspace. 

(Last updated 24 Oct 2025)

Who are Comfort Clouds for?

Comfort Clouds are for people looking for high quality furniture that provides deep rest and relaxation. They are ideal for adults and children including elite athletes (Olympians, AFL, Basketball), recording artists, professionals and those who have additional therapeutic needs such as ASD, ADHD, PTSD, anxiety, sensory processing disorders, and more. 

(Last updated 24 Oct 2025)

What size are Comfort Clouds? 
Haven vs Cosy vs Crash Clouds

Haven Cloud (XL)

Size: 150cm diameter x 89cm height

Weight: 35kg

Shop the Haven

Cosy Cloud (L)

Size: 127cm diameter x 73cm height

Weight: 24kg

Shop the Cosy

Crash Cloud

Size: 150cm x 180cm x 30cm

Weight: 18kg

Shop the Crash

What fabrics are available?

  • Charcoal Ribbed Faux Fur (100% Polyester)

  • Grey Ribbed Faux Fur (100% Polyester)

  • White Ribbed Faux Fur (100% Polyester)

  • Biscotti Teddy Fur (100% Polyester)

  • Gunmetal Grey Chenille (100% Polyester)

Are Comfort Cloud's waterproof?

Our exclusive HydroShield™ water-resistant inner liner protects your Comfort Cloud from everyday spills, pets, and messes — keeping the Therapeutic Sensory Foam™ dry and safe. It allows easy cover removal for cleaning while staying soft, quiet, and durable, extending the life and comfort of your Cloud for years of worry-free relaxation. (Last updated 24 Oct 2025)

What is inside a Comfort Cloud?

Our Clouds are filled with our signature shredded Therapeutic Sensory Foam™. A unique, carefully crafted blend of foam densities that offers lasting comfort, support, and the ideal pressure to help calm the nervous system. Unlike standard fillers, our foam is purposefully formulated—not made from factory offcuts—allowing it to mould perfectly to your body, delivering just the right amount of softness and support for a deeply soothing, relaxing experience that won’t go flat. (Last updated 24 Oct 2025)

How do I care for my Comfort Cloud?

Our Comfort Clouds feature a removable, machine-washable cover for easy cleaning. For small spills, gently spot-clean without harsh chemicals to preserve the fabric’s quality. Do not wash the liner or foam.

 

To wash the cover, use a paperclip to open the child-safe zipper, remove the cover, turn it inside out, wash on a gentle cold cycle, and lay flat to air dry in the shade.

Is there a warranty?

Comfort Cloud's come with a 12 year industry leading warranty against the foam going flat. If you have any questions or concerns please reach out to us at hello@comfortcloud.com.au (Last updated 24 Oct 2025)

Love it or Return it

How much is shipping?

We offer free shipping on all of our orders. Click the link below for detailed delivery times to your location.

Shipping Info

Can I use my NDIS funding to make a purchase?

Comfort Cloud is an NDIS Registered Provider and our Clouds are eligible to be purchased using NDIS funding where the benefits of our product clearly meet the objectives and goals outlined in the participants plan. If you are unsure its best to recieve input from an Allied Health professional such as an Occupational Therapist.

How to purchase with NDIS

Where is Comfort Cloud based?

We are a family operated business based in Somerton Park, South Australia

How do I contact Comfort Cloud?

We would love to speak with you and help in any way we can.

email: hello@comfortcloud.com.au

phone: 1300 530 709

Contact

What if I want to return it?

✔️ Try It for 7 Days – From the moment your Comfort Cloud arrives, you have a full week to sink in, stretch out, and truly experience the ultimate relaxation.


✔️ Love It? Keep It! – If it’s everything we promised (and more), enjoy your new favourite place to unwind.


✔️ Not Quite Right? No Worries! – If you don’t absolutely love it, you can return it for a full refund – no questions asked*.

Love it or Return it

SHOW THE RANGE

*This return policy "Try it, Love it, or Return it" applies to Comfort Clouds only (Haven Cloud, Cosy Cloud & Crash Cloud). It does not apply to blankets, ottomans, pilllows or where cloud covers were purchased without the foam.